Family health care

All your family’s general health needs will be addressed by your Doctor plus we offer advice and management on

  • Stop Smoking Options
  • Chronic Disease management
  • Mental Health Care
  • Weight management
  • Women’s Health & Men’s Health
  • Childhood Health
  • Pregnancy Planning and Management
  • Diabetes Management
  • Wound management

All Doctors at Ngak Min offer Ante-natal and Post-natal checks, planning and advice. We work in conjunction with Cairns Base Hospital or Private Obstetricians for shared care during your pregnancy.

Contraception & family planning

There are many different options available for contraception, our Doctors will provide you with the information you need to choose the best contraception method for you.

Sexual health

From prevention and protection to confidential screening and testing –   our practitioners provide comprehensive advice and guidance.

Parent education programs

Our model is informed by the Team Around the Family approach to support parents raising children and teenagers.  We provide a range of education and support programs to parents and carers who are in situations that test the strength of relationships and endurance of primary care givers.

Children's health

Childhood Immunisations 

All Australian Government recommended vaccines plus childhood travel vaccines can be accessed at Ngak Min Health. We also offer influenza vaccines on a seasonal basis.

Childhood immunisations are due at the ages of:

  • 2 months
  • 4 months
  • 6 months
  • 12 months
  • 18 months
  • 2 years (ATSI Children)
  • 4 years.

Please contact Ngak Min to arrange an appointment with a doctor for all immunisations.

The Qld Government has launched a helpful new reminder system for your Mobile device called Vaccidate. Through the use of this app, parents are able to easily access and manage their children’s immunisation schedule, receive reminders on their phone for the next appointment and store a record of vaccinations received for each child.

Click here to Download the VacciDate App

Infant and adolescent health

From birth through adolescence, our multidisciplinary team of health professionals are here to provide advice and assistance in all matters related to your child’s health and well-being.

Our team is here to support your family in all physical and mental health related concerns .

Psychology and counseling

Registered Psychologists (Clinical)

*Medicare Bulk-Billing and Workcover, Insurance and Educational Assessment

Ngak Min provides a supportive environment, working closely with you, to understand your individual situation and needs. Through discussions focussing on thoughts and feelings that may be of concern, we look towards you gaining new perspectives and understanding.

Psychological tests may be part of the counselling process. Counselling can be provided on a one-to-one basis, or you may be seen with your partner, family or significant other.

Client privacy is protected under strict guidelines for professional conduct of Psychologists that include confidentiality. Ethical codes are set and monitored to safeguard consumer welfare.

How a Clinical Psychologist can help:

  • Manage stress and conflict at home and work;
  • Deal with grief, loss and trauma;
  • Overcome feelings of depression, anxiety and fear;
  • Increase self-esteem and confidence;  Enhance personal relationships;
  • Cope with disabilities or health problems;
  • Deal with problems related to alcohol and drug use;
  • Manage chronic pain;
  • Recover from eating disorders;
  • Handle obsessions and compulsions;
  • Deal with sexual concerns;
  • Manage anger or violence.
  • Build a satisfying relationship;
  • Manage conflict or disagreement;
  • Improve parenting skills;
  • Improve difficult relationships;
  • Cope with separation, divorce or re-marriage;
  • Deal with problems in blended families

These services are covered by Medicare and will be bulk- billed:

  • Assessed Mental Health Disorder
  • Alcohol use
  • Drug use
  • Chronic psychotic
  • Acute psychotic
  • Bipolar
  • Depression
  • Phobic
  • Panic
  • Generalised anxiety
  • Mixed anxiety and depression
  • Adjustment
  • Dissociative (conversion)
  • Unexplained somatic complaints
  • Neurasthenia
  • Eating
  • Sleep problems
  • Sexual
  • Hyperkinetic (attention deficit)
  • Enuresis
  • Bereavement
  • Mental disorder, not otherwise specified
  • Pregnancy support
  • Children under 13 with autism & DD -4
  • People with chronic medical needs

Non-Medicare services

  • Workcover (6-8 sessions)
  • Employers assistance program (3) psychological/educational assessments and medico-legal reports

Pathology and X-RAY results

Because of patient safety and privacy reasons it is important to make a follow-up appointment to discuss all results. Results will not be given over the telephone by receptionists.

Skin cancer checks

Skin checks are offered by Ngak Min Health. It is recommended you have a full skin check on a regular basis with your GP.

Travel medicine

Ngak Min offers a full range of Travel Vaccinations including Yellow Fever, Japanese Encephalitis, Rabies, Hepatitis, Tetanus etc.  Your Doctor will advise you on the current vaccines required for your travel destinations. Please notify the reception staff when booking your appointment that you will be requiring Travel Vaccines.

Why visit a Doctor before travelling?
Many travel destinations expose people to unfamiliar environments and risks. These risks can be easily managed provided the patient has up to date pre-departure health information and correct/current vaccinations.
We recommend that the patient seeks advice at least 8 weeks prior to departure to allow the vaccines to take effect and any side effects to subside.

Diabetes risk and healthcare assessment

Well-being checks

The Doctors and Nurses at Ngak Min Health provide a thorough check-up on request. Please let reception know if you require a longer appointment for this.

In-depth health assessments include:

  • Age Health Assessments – 45-49, 75+,
  • Mental Health Care Plans
  • Enhanced Primary Care Plans for chronic health conditions (to see dietitians, physiotherapists, podiatrists etc)
  • Aged Driver’s Licence Renewal
  • Diabetes and Asthma management plans (cycle of care)

We support families to make healthy lifestyle choices for you and your family providing you with information on nutrition, exercise, occupational health, and preventative services.

Home visits
We provide residential, aged care and nursing home visits to our existing patients who are in-need of care and cannot come to the surgery. An appointment time will be made based on the urgency of problem and practitioner availability.

Consultation fees
Services provided by Ngak Min Health will be directly billed to Medicare, so you will not incur any costs.

Certificates: sickness & workers compensation
If you require a certificate you will need to see the doctor on the same day. Post-dated certificates will not be issued. Certificates will not be issued without consultation.

Repeat prescriptions
A repeat prescription will not be issued without an appointment with the doctor. Before you attend any appointment please check your supply of medication and prescriptions so that any scripts required can be written during the consultation. Medications can have side effects or be ineffective. They, therefore, require a periodic reassessment by the doctor. Government regulations limit the number of repeats available on scripts to ensure that these assessments are carried out.

Specialist referrals
If you require a referral to a specialist it is important that you see the doctor before making the appointment. Copies of referrals will only be issued with appropriate notice. No referrals will be written without an appointment.

Patient feedback
From time to time this practice invites patients to complete a questionnaire of their views of the practice and how it could be improved. These surveys are completely confidential and help us improve our services.
This practice is committed to providing a comprehensive general practice to individuals and families in this community. All patient consultations and medical records are strictly confidential. Our practice follows the ethical code of the Australian Medical Association.

Please feel free to place any suggestion or complaints in our suggestion box at reception or by writing a letter to the Practice Manager. If you feel we have not dealt with your concerns appropriately, contact the Health Services Commissioner on 1800 136 066 

Appointments

Phone 40433799

Consultations are by appointment. Emergency situations will be seen without appointment and triaged by our health worker. If you have a list of complicated please let the receptionist know you will require a longer appointment. Please also tell the receptionist if you think your condition may be contagious.

Special examinations & longer consultations

Medicals for insurance, pre-employment and heavy vehicle licences etc – please note that these visits are not covered by Medicare and payment will be the responsibility of the patient on the day of consultation. Six-week postnatal checks, pap smears, new patients, multiple medical issues and counselling require a longer consultation. Please advise staff when booking these appointments so that the appropriate time can be allocated.

Patient information

Your medical record is a confidential document. All communication and record pertaining to patients and their health information is kept strictly confidential at Ngak Min Health.

 

Privacy in practice policy
Privacy laws in Australia enable patients to have access to their medical records. If you require access to your medical records please book an appointment with the doctor so that any areas of concern can be explained in full. This practice will at all times follow the Privacy Act and how it affects you.  Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff. A copy of our policy is available at reception.

At times information is used for research and/or further education. Personal information is not included. If you have any concerns regarding this please speak to any staff member. If personal data is required your doctor will discuss this with you and obtain your consent before proceeding.